FAQ

Q: How is your 50pcs MOQ possible when others require 300+?
A: We’ve optimized our small-order production with:

• 50+ yarn options in stock (no small-quantity premiums)

• Dedicated weekly production slots for small orders

• Smart process planning to minimize changeover time

Q: How do you maintain consistent quality for small runs?
A: Our 3-step quality control:

1. Approved pre-production sample

2. Mid-production progress photos

3. Final inspection including:

   • Lightbox color check (ΔE≤0.8)

   • 15N seam strength testing

Q: How long for 50pcs from sample approval to delivery?
A: 7–15 days for basic styles (includes 5-day sampling); +5 days for complex designs.
Expedited service: Pay 30% rush fee to shorten to ≤10 days.

Q: Must new clients pay 100% upfront?
A: Flexible options—

• First order: 30% deposit + 70% against B/L copy (recommended).

• Repeat order: 50% deposit + 50% before shipment.

• Small orders (<100pcs): PayPal accepted (split fee 50/50).

Q: If you design for me, can others buy the same style?
A: Strict protection—

• ODM designs: You retain exclusive rights (requires contract + 5% design fee).

• Non-exclusive designs: 15% discount, added to our public catalog.

Q: What if defects are found upon delivery?
A: We guarantee—

• 24-hour response.

• Defect rate >3%: Free replacements or pro-rata refund.

• Dispute resolution: Third-party arbitration (e.g., SGS inspection reports).

Q: Can you produce eco-friendly sweaters? Cost impact?

• GRS-certified recycled yarn: +8–12% (labels can bear GRS logo).

• Biodegradable cashmere: +25–30% (minimum 50pcs; certification provided).

Q: How can we verify you’re a real factory, not a trading company?
A: Options to confirm—

• Live video factory tour: Inspect workshops/warehouses in real time.

• Sample audit: Pay sample fee (deductible from bulk orders), dismantle to verify craftsmanship.

• Third-party vetting: We share contacts of logistics partners/current clients (NDA required).

If you still have questions, specify:

• Exact needs (e.g., “50pcs cable knit sweaters, US market, budget $15/pc”).

• Top concern (e.g., “color accuracy”, “lead time risk”).
  We’ll provide a custom solution within 2 hours.

Our motto: “No silly questions—only answers needing clarity.”